APDCL To Introduce Prepaid And Urja Mitra App To Keep Power Consumption Rate Transparent

Necessity to meet the growing demand of power supply in the state has become pertinent for the Assam Power Distribution Corporation Limited (APDCL) to initiate digital measures to avert human error in meter reading and ensure quality customer support through transparent online services.

APDCL has fallen short in meeting people’s expectation on the terms of generating required power as the organization is unable to tame internal issues like faults in billing and meter reading process though it has sanctioned manpower of 14,000 according to the State Power Minister Pallab Lochon Das.

At the Assembly meet on 13^th Feb Minister Pallab Lochon addressed that the State Power Department, APDCL is planning to take innovative measures to track proper report on power consumption and customers feedback on its service for better performance.

Minister Pallab Lochon mentioned that it is in immediate necessity to keep transparency of department’s function to track records on its expenditure and billing, APDCL is soon to implement pre-paid meter system for customer’s economic ease and slash meter readers including error meter reading reports and billing malfunction in the department.

This technology of prepaid meter is inspired from mobile quick service which Minister Pallab Lochon thinks would be effective if launched five targeted villages to estimate the outcome after its implementation before getting it for further extension.

In addition to enhance more customer support ‘Urja Mitra’ application will be launched to enable users to access faster service on billing and information access to manage Power Department’s transparent outlook.