In the attempt to make government reachable to people’s grievances and suggestion
on pivotal issues so that they can react promptly, Arunachal Pradesh government
has launched the CPGRAMS portal site for register and monitor of complain.
To give an edge to this portal plan for effective outcome the state
government will direct all department’s Public Grievance Officers (PGO) to act
proactively on the registered complaint and people’s feedback on certain
issues.
To sort out pending grievances the Department of Administrative Reforms will
support as a nodal department. This way it will help the government to become
friendly to the mass and directly share their views instead of remaining
obsolete from citizen’s reach.
Chief Minister Pema Khandu highlighted that this initiative will help
improve citizen’s relationship with the government where varied ways will be
included through which users can log in to the site to send their feedback on
certain issues and monitor on government reaction.
It is
NIC in joint venture with DPG (Directorate of Public Grievances) and DARPG (Department
of Administrative Reforms & Public Grievances) who had contributed in the development
of this online web- enabled system CPGRAMS to help citizen register their
complain just by entering the Unique Registration Number provided to them through
SMS/email. In this process it will help the departments to take prompt initiative
to solve matter by monitoring grievances through CPGRAMS system.
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